Change Management Success Stories
The
Challenge: SYNAPTA
A former fast growing start-up
experienced significant decrease in revenue, which caused the
company to do layoffs. Turnover of key employees posed a
significant threat to the company’s success.
Listen & Learn - The
Issues
-
Productivity was extremely low
-
Morale had dropped
-
Employees struggled with
trusting and remaining committed to the organization
-
Employees stated that they
“didn’t know what was going on anymore”
-
Management was frustrated
because employees didn’t seem to realize that company success
relied on increased productivity
Plan
The plan for this was tricky, as
there was no guarantee that layoffs would not reoccur. However, it
was crucial to increase communication and assistance in order to
help managers and employees cope with the changes the company was
experiencing.
Partnering with management, a
communication plan, change management course, and 1:1 coaching was
developed.
Implement
-
A full written and verbal communication
program was launched to provide available information and ensure
feedback was received for continuous improvement
-
A change management course was
given to all employees (including management) addressing the core
issues and fears they were facing and providing tools to manage
the changes and challenges
-
1:1 coaching was provided to
management to address day-to-day challenges of supporting their
key employees.
Follow Through - The Results
“An inspiration to our
company to embrace change and join forces as a team and do more
than ever before. The timing of the course couldn't have been
better considering the changing market climate!"
- Marketing Communication Specialist
